- Why do I need to include my phone number?
- Is there a maximum order quantity?
- When can I cancel my order?
- How do I know if the drugs in the pharmacy are real?
- What brand of medicine am I receiving?
- Is it possible to get telephone assistance to place an order at the pharmacy?
- What should I do when my mailing address has changed?
- What types of medicines are delivered by pharmacies working with EuroPharmacy?
- Are the products ordered reimbursed by my insurance?
Why do I need to include my phone number?
If a problem arises with your order, with the doctor, or at the pharmacy, we need to be able to contact you. If EuroPharmacy contacts you, it will be done discreetly.
Is it possible to get telephone assistance to place an order at the pharmacy?
Yes, it is possible to place an order by phone with customer service, but due to your privacy, you will receive an invoice to pay for your order.
Is there a maximum order quantity?
Yes, many products have a maximum order quantity. This quantity depends on the type of treatment. Your doctor may decide to waive the requested quantity.
What should I do when my mailing address has changed?
If you have changed your address, you can indicate this during the ordering process for your new order, and we will then automatically use the new address. If you have any questions or need assistance, customer service will be happy to help you.
When can I cancel my order?
The option to cancel prescription drug orders is not always available. It is only possible to cancel your order free of charge if it has not yet been sent to one of the cooperating pharmacies. If your order has been received or sent by the pharmacy, canceling your order is no longer possible.
Orders for over-the-counter products can be canceled up to 14 days after receipt, provided the product is still unopened and unused.
If you have any questions about canceling your order, please contact customer service or use the “customer service” link in the order confirmation.
Please note: Your order is only effectively canceled when you have received written confirmation of this fact from our customer service.
Contact customer service (via the contact page) for any questions about canceling your order.
What types of medications are delivered by pharmacies working with EuroPharmacy.fr?
Pharmacies can deliver different types of medications, such as over-the-counter medications and prescription medications. All medications and medical products offered on the pharmacy’s website can be ordered. If you have a suggestion for a new medication, please do not hesitate to mention it to customer service. However, we cannot guarantee that it will be included in the pharmacy’s range.
How do I know if the drugs in the pharmacy are real?
EuroPharmacy only works with licensed pharmacies and doctors, who supply only branded medications from official manufacturers. The medications dispensed by the pharmacy come from the original manufacturer of that product. Sometimes, a pharmacy has the medication in stock in bulk packaging and ships the ordered quantity in replacement packaging. We carry out strict checks on counterfeit medications to always guarantee the best quality. If in doubt, do not hesitate to contact the manufacturer or Fastypharma.com. The manufacturer can determine by the barcode whether the medication is authentic. Occasionally, the packaging may be of foreign origin. This does not mean that there is anything strange about the same medication. The medications you order from Fastypharma.com are always authentic.
Are the products ordered reimbursed by my insurance?
Orders delivered by Fastypharma.com partner pharmacies are generally not reimbursed by the insurer because EuroPharmacy does not provide a specific invoice for this purpose. The reason is that Fastypharma.com is only an online medical service and only informs you about health, symptoms, their treatment, and related products. Fastypharma.com can facilitate online contact with specialists and/or medical pharmacies. For this reason, we advise you to first contact your insurer before placing a Fastypharma.com order to avoid disappointment.
What brand of medicine am I receiving?
If a medication is manufactured by different manufacturers, the brand you will receive depends on the pharmacy’s current stock. The image on the website is for illustration purposes only. This means you will not necessarily receive the brand as illustrated. The pharmacy guarantees that you will receive the medication of a specific brand only when the brand name is mentioned on the medication.