All the most frequently asked questions on our website.
- The site is not working properly. What now?
- I am looking for a medication/product from Fastypharma.com partner pharmacies but I cannot find it on the site.
- What if I still have questions that can’t be answered here?
- How do I know that the information I provide is treated privately and securely?
The site is not working properly. What now?
The following link allows you to test your internet browser, it checks if your browser is suitable for using our website: https://www.europharmacy.fr
If you still have problems, please contact customer service.
What if I still have questions that can’t be answered here?
If you still have an unanswered question, please contact customer service. We can be reached by phone, email, and online chat: contact page.
I am looking for a medication/product from Fastypharma.com partner pharmacies but I cannot find it on the site.
You can search using the search function at the top right of the website. You can also search the menu on the left of the homepage. If you cannot find the medication/product you require, it is likely that the pharmacy does not carry this product. It cannot be ordered. You can request it from customer service. However, we cannot guarantee that it will be included in the pharmacy’s range.
How do I know that the information I provide is treated privately and securely?
Discretion is very important to us, which is why we do our best to ensure the best protection of your information. We use 2048-bit encryption between your website visit and the Fastypharma.com system. The servers are highly secure, and every two weeks, a specialized external security company checks the entire system and website for any vulnerabilities, as well as our level of security against cyberattacks. All data you provide is used solely to provide you with the best possible information. We do not share your personal information with third parties, except for pharmacies and doctors who work with Fastypharma.com to help you.